Shipping policy

At Cosymor, every order is carefully packed, quality-checked, and photographed before it leaves our facility. This policy explains everything you need to know about how we ship, what to expect, and what happens if something goes wrong.

1. Order Processing

  • Orders are processed Monday to Saturday, excluding public holidays.
  • Orders placed before 2:00 PM IST are typically processed the same day. Orders placed after 2:00 PM or on Sundays and public holidays are processed the next working day.
  • Cash on Delivery (COD) orders may require phone or WhatsApp verification before processing. Orders that cannot be verified within 24 hours of placement may be cancelled automatically.
  • Once an order is dispatched, you will receive a shipping confirmation with your AWB (tracking) number via email and/or WhatsApp.
  • Orders cannot be modified or cancelled after dispatch. Before dispatch, cancellation requests must be made immediately by contacting us at contact@cosymor.com or WhatsApp.

2. Delivery Timelines

Order Type Processing Estimated Delivery
Prepaid (Metro cities) 1 business day 3–5 business days
Prepaid (Tier 2/3 cities) 1 business day 5–8 business days
Prepaid (Remote/rural areas) 1–2 business days 7–12 business days
Cash on Delivery 1–2 business days (after verification) 4–9 business days

Please note:

  • Delivery timelines are estimates, not guarantees. Actual delivery may vary based on courier partner capacity, regional disruptions, weather conditions, strikes, festivals, or events beyond our control.
  • Delays caused by courier partners, natural events, or government restrictions do not entitle the customer to cancellation, refund, or compensation.
  • During peak seasons (Diwali, New Year, Republic Day sales, etc.), processing and delivery timelines may be extended by 2–4 additional business days.

3. Shipping Charges

  • Free shipping on all prepaid orders above ₹999.
  • Prepaid orders below the free shipping threshold: ₹299 flat shipping charge.
  • COD orders: ₹[amount] COD handling charge applicable on all orders, in addition to any shipping charges. This charge is non-refundable.
  • Shipping charges, if applicable, are shown clearly at checkout before payment.

4. Serviceability

  • We ship pan-India using trusted courier partners including NimbusPost and associated carrier networks.
  • Delivery to certain remote, rural, or restricted PIN codes may not be available. Serviceability is confirmed at checkout based on your PIN code.
  • If your PIN code becomes unserviceable after order placement (due to courier restrictions or force majeure), we will notify you and offer a full refund.
  • We do not currently ship internationally.

5. Your Delivery Responsibility

  • You are responsible for providing a complete and accurate delivery address, including flat/house number, building name, street, landmark, city, state, and PIN code at the time of ordering.
  • Cosymor is not liable for orders delivered to an incorrect, incomplete, or outdated address provided by the customer. Such orders are not eligible for free replacement or refund.
  • Ensure someone is available to receive the delivery. Most courier partners attempt delivery 2–3 times before marking an order as undeliverable or returning it.
  • If you anticipate being unavailable, contact us in advance so we can coordinate with the courier partner where possible.

6. Failed Delivery & Return to Origin (RTO)

If a delivery fails due to any of the following reasons, the order will be returned to our facility (Return to Origin / RTO):

  • Customer unavailable after multiple delivery attempts
  • Incorrect or incomplete address provided
  • Delivery refused by the customer or recipient
  • Package unclaimed at courier hub

Consequences of RTO:

  • Prepaid orders: Re-shipping charges will apply to re-dispatch the order. If the customer does not wish to receive the re-dispatched order, a refund will be issued after deducting forward shipping charges, reverse shipping charges, and any applicable COD handling fees from the order amount. The deducted amount reflects actual logistics costs incurred.
  • COD orders: Refused or undeliverable COD orders will be cancelled. The customer will be blacklisted from placing future COD orders on Cosymor. Repeated RTO behaviour may result in the customer being restricted from placing any orders on the Site.
  • Cosymor reserves the right to require future orders from customers with a history of refused deliveries to be placed as prepaid only.

7. Order Tracking

  • Once dispatched, tracking details are sent to your registered email and/or WhatsApp number.
  • You can track your order using the AWB number on the courier partner's website or app.
  • If you have not received tracking details within 2 business days of your expected dispatch date, contact us at contact@cosymor.com with your Order ID.

8. Damaged, Lost, or Delayed Shipments

Transit damage:

  • If your order arrives visibly damaged, do not accept it. Ask the delivery agent to note the damage and return the package.
  • If damage is discovered after opening, report within 48 hours of delivery with a continuous, unedited unboxing video showing the sealed package (with AWB visible), the unboxing, and the damage. Claims reported after 48 hours or without the required video will not be entertained.

Lost in transit:

  • If your tracking shows no movement for more than 7 consecutive business days, contact us immediately. We will raise a formal investigation with the courier partner.
  • Lost shipment claims are subject to courier partner investigation timelines (typically 7–14 business days). Replacement or refund will be issued only after the courier confirms the loss.
  • Cosymor is not responsible for packages marked as delivered by the courier but reported as not received, unless the customer provides supporting evidence (e.g., CCTV footage, neighbour confirmation). We will assist in raising the dispute with the courier partner.

Significant delays:

  • If your prepaid order has not been delivered within 15 business days of dispatch (for standard serviceable PIN codes), contact us and we will investigate and resolve appropriately.
  • Delays alone do not entitle a customer to an automatic refund if the shipment is still in transit.

9. Packaging

  • All Cosymor products are packed to withstand normal transit conditions, including appropriate protective layers for foam products.
  • Products are sealed with tamper-evident packaging. A batch code label is placed inside the product cover for authenticity verification.
  • If the outer packaging appears tampered with or re-sealed at the time of delivery, do not accept the package and contact us immediately.

10. Force Majeure

Cosymor shall not be held liable for shipping delays, failed deliveries, or losses caused by events beyond our reasonable control, including but not limited to: natural disasters, floods, fires, pandemics, strikes, government orders, curfews, internet or logistics infrastructure failures, or courier partner operational disruptions. In such cases, we will make reasonable efforts to reship or refund, but are under no obligation to do so within standard timelines.

11. GST & Invoicing

  • A GST invoice is included with every order (or sent digitally based on the details provided at checkout).
  • Ensure your GST number (if applicable) is entered correctly at checkout. Invoices cannot be revised after dispatch.

12. Contact for Shipping Issues

For any shipping-related queries, tracking issues, or delivery concerns:

  • Email: contact@cosymor.com
  • Hours: Mon–Sat, 10 AM – 7 PM IST
  • Always quote your Order ID and AWB number when contacting us about a shipment.

Cosymor — Every order leaves our hands with care. We hold our logistics partners to the same standard.